Refund policy

Digital Downloads

Digital products, including printable kits and instant downloads, are delivered electronically the moment your order is complete. Nothing is mailed.

Because the files are yours as soon as the order goes through, all sales of digital products are final. We are not able to offer returns, exchanges, or refunds on digital downloads.

If a file will not open, will not print correctly, or appears to be missing pages, please contact us through the Contact page with your order number and a description of the problem, and we will make it right.

Physical Products

Because our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting the wrong color.

Please review all product details, sizing charts, and shipping information before placing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or with a printing issue, please contact us within 7 days of delivery through the Contact page.

Please include:

• • Your order number 
  • A clear photo of the issue 
  • A brief description of the problem 

If the issue is approved, we will offer a replacement or refund depending on the situation.

Wrong Item Received

If you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item received.

Size Exchanges

Because each item is made to order, we are unable to offer size exchanges. Please check the sizing chart before ordering.

Cancellations

Orders may only be canceled within 2 hours of purchase, as production may begin quickly. To request a cancellation, use the Contact page to reach us. We cannot guarantee cancellations once an order has been submitted for production.