FAQ

When will my order ship?

Our products are made to order. Production typically takes 2 to 7 business days before shipping. Once your order ships, you will receive tracking information by email.

How long does shipping take?

Estimated shipping times are:

    • United States: 3 to 7 business days
    • International: not available at this time

Shipping times may vary due to carrier delays, holidays, weather, or other factors outside our control. 

Do you accept returns or exchanges?

Because our products are made to order, we do not accept returns or exchanges for incorrect size, wrong color choice, or change of mind. If your item arrives damaged, defective, or incorrect, please contact us through the Contact page within 7 days of delivery. 

Can I cancel my order?

Orders may only be canceled within 2 hours of purchase. After that, your order may already be in production and cannot be canceled. 

What if I entered the wrong shipping address?

Please contact us immediately through the Contact page. If your order has not gone into production or shipped yet, we will do our best to update it. We are not responsible for orders shipped to an incorrect address provided by the customer. 

My package says delivered, but I do not have it. What should I do?

First, please check with neighbors, household members, your local post office, or delivery carrier. If you still cannot locate it, contact the carrier using your tracking number. You can also contact us through the Contact page, and we will do our best to help. 

Do you offer custom orders?

Yes, we may offer custom orders depending on availability. Please contact us through the Contact page with your request and we will let you know what is possible. 

What size should I order?

Please check the sizing chart listed on each product page before ordering. For a more relaxed fit, many customers prefer sizing up. For a more fitted look, choose your usual size. 

How should I care for my item?

For apparel, we generally recommend: 

    • Wash inside out 
    • Use cold water 
    • Tumble dry low or hang dry 
    • Do not bleach 
    • Do not iron directly over the design 

Where can I contact you?

You can contact us anytime through the Contact page. You can also send an email to us at support at coffee and colossians dot com, though we recommend you use the Contact page to ensure fastest response. Sometimes those pesky spam filters get in our way!

We typically respond within 24 to 48 business hours.